Support

Reporting content

In the app, press and hold a post, a comment, a message or a profile, then choose “Report”. The report goes straight to our moderation team.

For anything serious — content involving minors, threats, fraud — also write to [email protected] with the link to the post. Those reports are handled first.

Trouble signing in

The verification code arrives by SMS and is valid for 5 minutes. If it does not arrive:

• check the number you entered, with the right country code;
• check that your phone has signal;
• wait for the countdown to finish, then request a new code;
• if nothing arrives after two attempts, call us — we will check it was sent.

Deleting your account

From the app: Profile → Settings → Delete my account. Your account is deactivated and hidden for 30 days, then permanently deleted. Sign back in before the 30 days are up to restore everything. Details in the privacy policy.

A dispute with a seller or a buyer

Relli is a marketplace: transactions are concluded between the buyer and the seller, and Relli is not a party to them (see the terms of use). We can, however, investigate a reported account, suspend it, and pass relevant information to the competent authorities. Contact us with the username concerned and the date of the transaction.

Because Relli processes no payments and holds no funds, we can neither cancel a transaction nor issue a refund: the settlement happened directly between you. That is why it is best to meet in a public place and inspect the goods before paying.

Your data

To request access to your data, its correction or its deletion, write to [email protected] from the number or with the username of the account concerned.